From the moment the crew arrived (EXACTLY ON TIME!) they were very friendly,polite and professional! They put down dropcloths to protect my carpet and immediately went to work! They hauled out my old tub so quietly, I only knew they were coming and going when I heard the door close. I'm VERY impressed with both the quality of the work AND the product! You can't even tell they were here, they left my bathroom immaculate! And my new walk-in shower is BEAUTIFUL!!