From meeting a rep. at the deptford mall to having the salesman come to our home to discuss their products, then having them come measure the bathroom, to having them come and do the work. I gotta say everything was smooth sailing. They came at 8:30am and was done by 2:30 pm. All 3 of the gentleman we're professional and were on point. We're happy how our bathtub came out and are discussing on doing more to the bathroom using luxury bath. Great experience!!