We contracted with Luxury Bath Technologies for a new shower and the Sales Rep was really nice. However it took over 3 months before it was installed. The dealer told us that it was because they were really busy with installs, which I understood because we bought it back in the spring. A recommendation to your dealer would be a little more communication to the customer that it might take 3 months before it's installed. In the end we are happy with the new shower, just wanted it put in sooner.